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Booking Policy

Cancellation Policy (Normative Resolution 161/95 of EMBRATUR):

I - For cancellation requests or change of reservation, the following policy will be adopted, as the number of days prior to the date set for entry (check-in) guest:
a) if you cancel or change up to 31 days before arrival, a percentage of 4% of the total amount will be charged;
b) if you cancel or change after the 30 days before arrival date, or in case of no-show, a percentage of 50% of the total amount will be charged;
c) For New Year's Eve packages, christmas, carnival, high season (December to February) and holidays, change or cancellation after the deadline of 45 days before arrival date, will not be returned no value.

  • 50% payment upon booking and the rest at check in.
  • Holiday periods payment will be 100% in the act on the reservation.

Check in policy for children under 18 years

In compliance with the Children's and Adolescent Hotel to require the child's identification document (ID or birth certificate) at check-in. If the minor is accompanied by someone other than the father or mother, you must also be provided at the time of check-in, authorization document hosting in writing and signed by parents with firms notarized. These procedures are intended to protect the child or adolescent.